This policy applies to the websites, apps and services provided by Solvo Solutions Ltd and its brands ("we", "us", "our"). We are the data controller for the personal data described in this policy.

Solvo Solutions Ltd is registered in England and Wales (company number 14760023). Our registered office is Suite 3, 2nd Floor, Didsbury House, 748-754 Wilmslow Road, Manchester, M20 2DW.

Some services may have additional privacy information, which applies alongside this policy.

Depending on how you use our services, we may collect:

• contact and identity details, such as your name, date of birth, address, email address and phone number;
• details you give us about your circumstances and the services you are interested in;
• the content of your communications with us, including emails, messages, calls and web forms;
• technical information such as your device, browser, IP address and how you use our websites and apps;
• information we receive from verification providers and other third parties, as described in section 4.

We use your personal data to:

• provide, operate and improve our services;
• respond to your enquiries and keep you updated about services you have asked for;
• verify your identity and contact details and protect against fraud and misuse;
• send you information about our services, where you have agreed to receive it;
• comply with our legal and regulatory obligations;
• understand how our services are used so we can improve them.

We may verify the information you give us, including your identity and contact details, using our own systems and trusted third-party providers. This helps us protect you and our services from fraud and misuse. We may ask for more information, or pause or decline a service, while we complete these checks.

We rely on the following legal bases under UK data protection law:

• performance of a contract, or steps you ask us to take before entering into one;
• our legitimate interests, such as running and securing our services, preventing fraud and improving what we offer;
• compliance with our legal and regulatory obligations;
• your consent, where we ask for it, which you can withdraw at any time.

If you give us your phone number or email address we may contact you about the services you have asked for, including by text message. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and out of marketing emails using the unsubscribe link in any email.

We do not sell your personal data. We do not share your phone number or your consent to receive messages with third parties for their own marketing purposes.

We may share your personal data with:

• service providers who help us run our services, such as hosting, communications, verification and analytics providers;
• professional partners we introduce you to, where you have asked us to;
• regulators, law enforcement and other authorities where required by law;
• professional advisers, and any buyer or successor of our business.

We choose our providers carefully and require them to protect your data and use it only on our instructions.

Some of our providers may process data outside the UK. Where this happens we make sure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

We keep your personal data only as long as we need it for the purposes described in this policy, including to meet our legal, regulatory and record-keeping obligations. When it is no longer needed we delete it or anonymise it.

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No system is completely secure, so please keep any login details confidential.

Our websites use cookies and similar technologies to make them work, to remember your preferences and to understand how they are used. You can control cookies through your browser settings. Disabling some cookies may affect how our websites work.

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• object to, or ask us to restrict, certain processing;
• receive a copy of the data you have given us in a portable format;
• withdraw consent at any time where we rely on it.

To exercise any of these rights, contact us at support@solvosolutions.co.uk. We may need to verify your identity before we respond.

If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to resolve your concern first.

We may update this policy from time to time. The latest version will always be available on this page.

Questions about this policy or how we use your data: support@solvosolutions.co.uk.

You can also write to us at Suite 3, 2nd Floor, Didsbury House, 748-754 Wilmslow Road, Manchester, M20 2DW.

Read our Terms of Service